You simply pick the item(s) you like, choose how you'd like to personalise them on their respective product pages and checkout! Leave the rest to us. We'll ensure your items arrive at your doorstep perfectly personalised and packed in our luxury giftbox!
How are the products personalised and packaged?
Most of our products are personalised using embroidery. It provides a much better effect than the print alternatives and creates a permanent effect on the items improving their appearance. However we also offer some engraving and print alternatives on certain products where this method looks best
What are the delivery options?
£4.50 for standard UK delivery, £7.50 for Next Day UK delivery. International charges are 11.99 depending on parcel size and location. Free delivery on orders over £50.
When will my order be delivered?
If you select the standard UK delivery service, the delivery aim is 2-3 days but we do ask customers to allow up to 7 working days for delivery.
How will I know my goods have been dispatched?
As soon as we have dispatched your order, you will receive an email from us confirming the details of your purchase and the delivery method you have chosen.
I want to send a gift to someone but don't want them to see any invoice or price. Will there be an invoice in the package?
No. We do not include any invoice or any price in the packaging as most of our customers send direct to the recipient. For orders being delivered to the US, we are legally required to display the contents and price of each parcel to customs.
Do you deliver outside of the UK and how long does it take to send to different countries?
We do deliver outside of the UK. If you select your products as normal and then in the shipping section of the checkout, please change the country to your preferred location. Orders to Europe normally take 4-7 working days to arrive. Orders outside of Europe normally take 5-10 working days to arrive. If for any reason we haven't been able to answer your question then please send us an email to firstname.lastname@example.org we would love to hear from you.